At DIOMO, your privacy and trust are extremely important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from diomo.store.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect different types of information to provide and improve our services.

1.1 Personal Information

When you place an order or interact with our website, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Payment details (securely processed through trusted payment providers)
  • Order history and transaction details

1.2 Technical Information

When you browse our website, we automatically collect certain technical data, including:

  • IP address
  • Device type (mobile, tablet, desktop)
  • Browser type and operating system
  • Pages visited, time spent, and navigation behavior

This helps us understand how users interact with our site and improve performance.

1.3 Communication Information

We may collect information when you:

  • Contact customer support
  • Subscribe to newsletters
  • Set marketing preferences

This includes messages, feedback, and communication history.

2. How We Use Your Information

We use your information for the following purposes:

  • To process, manage, and deliver your orders
  • To send order confirmations, shipping updates, and service emails
  • To respond to your inquiries and provide customer support
  • To personalize your shopping experience and recommend products
  • To improve our website, services, and user experience
  • To comply with legal obligations and prevent fraudulent activities

3. Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal information.

However, we may share your data with trusted third parties when necessary, including:

  • Payment processors (such as PayPal, Stripe) for secure transactions
  • Shipping partners to deliver your orders
  • Analytics providers (e.g., Google Analytics) to improve performance
  • Customer support tools to assist you efficiently

All third-party partners are required to follow strict data protection and confidentiality standards.

4. Data Security

We take appropriate technical and organizational measures to protect your personal data, including:

  • SSL (Secure Socket Layer) encryption for secure data transmission
  • Use of trusted and verified payment gateways
  • Restricted access to personal data within our organization
  • Regular monitoring and updates of our security practices

While we strive to protect your information, no system can be guaranteed 100% secure.

5. Your Rights

Depending on applicable laws, you may have the following rights:

  • Access the personal data we hold about you
  • Request corrections or updates to your information
  • Request deletion of your personal data
  • Opt out of marketing emails at any time
  • Object to certain uses of your data
  • Request a copy of your data (data portability)

To exercise any of these rights, please contact us at support@diomo.store.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable secure login and checkout functionality
  • Remember your preferences and cart items
  • Analyze website traffic and performance
  • Deliver personalized advertisements and marketing campaigns

You can control or disable cookies through your browser settings. However, disabling cookies may affect certain features of the website.

7. Children’s Privacy

Our website is intended for a general audience. We do not knowingly collect personal information from children under the age of 13.

If we become aware that such data has been collected, we will take immediate steps to delete it.

8. Third-Party Services

We may use third-party services for:

  • Payment processing
  • Order fulfillment and shipping
  • Analytics and performance tracking
  • Customer support

These providers are contractually obligated to protect your information and use it only for the services they provide.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.

  • Updates will be posted on this page
  • The “Last Updated” date will indicate the latest revision

We encourage you to review this policy periodically.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Business Name: DIOMO
Phone: +1 (925) 778-2229
Email: support@diomo.store
Address: 1741 Contra Costa Blvd, Pleasant Hill, CA 94523, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)