At diomo.store, customer satisfaction is our top priority. We strive to ensure that every purchase meets your expectations. However, if for any reason you are not fully satisfied with your order, we offer a simple and transparent return and refund process designed to be fair, efficient, and hassle-free.

1. Return Eligibility

1.1 Return Request Timeframe

Customers may request a return within 30 days from the date of delivery.

  • The 30-day period begins once the item is marked as delivered by the shipping carrier.
  • Any return requests submitted after this timeframe will not be accepted or processed.
  • We strongly recommend inspecting your order immediately upon arrival.

1.2 Condition of Returned Items

To qualify for a return, all items must meet the following conditions:

  • Must be unused, unworn, and unwashed
  • Must be free from stains, odors, or damage
  • Must include original packaging, tags, labels, and accessories
  • Must not show any signs of alteration, misuse, or wear

Items that do not meet these requirements may be rejected or subject to partial refunds, depending on their condition.

1.3 Non-Returnable Items

Certain products are not eligible for return due to hygiene, safety, or customization reasons. These include:

  • Personal care and hygiene-related products
  • Items marked as final sale or clearance
  • Customized, personalized, or made-to-order items

Please carefully review product descriptions before purchasing these items.

1.4 Return Shipping Policy

We offer free return shipping for all eligible returns.

  • Once your return request is approved, you will receive a prepaid return shipping label via email
  • You must use the provided label to send the item back
  • Returns sent without approval or without the provided label may not be accepted

2. Refund Process

Once your returned item is received:

  1. Our team will inspect the item to ensure it meets return conditions
  2. After approval, your refund will be processed

Refund Details:

  • Refunds are issued to your original payment method
  • Processing time: within 7 business days after inspection
  • You will receive a confirmation email once the refund is completed

Please note:

  • Shipping times for returns may vary depending on your location
  • Your bank or payment provider may take additional time to reflect the refund

3. Late or Missing Refunds

If you haven’t received your refund yet, follow these steps:

  1. Check your bank account again
  2. Contact your credit/debit card provider (processing delays are common)
  3. Reach out to your payment provider if applicable

If you still do not see your refund after completing these steps, please contact us at:

Email: support@diomo.store

Our support team will assist you promptly in resolving the issue.

4. Damaged or Defective Items

We take product quality seriously. If your order arrives damaged or defective:

  • Notify us within 24 hours of delivery
  • Provide:
    • Clear photos of the damaged item
    • Your order number

After verification, we will offer one of the following solutions at no extra cost:

  • Replacement item
  • Full refund
  • Exchange

Failure to report damage within 24 hours may affect your eligibility for a claim.

5. Exchanges

We offer exchanges for items of equal value.

If you wish to exchange an item:

  • Contact our support team with your request
  • We will guide you through the exchange process step-by-step
  • Exchanges are subject to product availability

If the requested item is unavailable, we may offer a refund or alternative solution.

6. Contact Information

If you have any questions, concerns, or need assistance regarding returns or refunds, please feel free to contact us:

Business Name: DIOMO
Phone: +1 (925) 778-2229
Email: support@diomo.store
Address: 1741 Contra Costa Blvd, Pleasant Hill, CA 94523

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)