Welcome to DIOMO. This Payment Policy outlines the terms and conditions related to payments made on our website. By placing an order with us, you agree to the terms described below. We are committed to providing a secure, transparent, and smooth payment experience for all our customers.

1. Accepted Payment Methods

To ensure convenience and flexibility, DIOMO offers a variety of secure payment options:

  • Major credit cards, including Visa, MasterCard, and American Express
  • Debit cards
  • PayPal
  • Other secure payment gateways available at checkout

All orders must be paid in full at the time of purchase. We do not offer cash on delivery or installment-based payments unless explicitly stated.

2. Payment Processing

All payments are processed immediately once you place your order.

  • Upon successful payment, you will receive an order confirmation email containing your purchase details.
  • Orders will only be processed after payment authorization is successfully completed.
  • If a payment is declined or fails, the order will not be confirmed or fulfilled.

In some cases, payment processing may be subject to additional verification checks for security purposes.

3. Currency

All transactions on DIOMO are processed in United States Dollars (USD).

If you are placing an order from outside the United States, please note:

  • Your bank or card provider may apply currency conversion rates
  • Additional international transaction fees may be charged

These charges are determined by your financial institution and are not controlled by DIOMO.

4. Payment Security

We prioritize the safety and confidentiality of your financial information.

Our website uses industry-standard security measures, including:

  • SSL (Secure Socket Layer) encryption to protect data transmission
  • Trusted and certified third-party payment processors

DIOMO does not store, process, or have direct access to your full credit or debit card details. All sensitive payment information is securely handled by our payment partners in compliance with applicable security standards.

5. Order Confirmation

After your payment is successfully completed:

  • A confirmation email will be sent to your registered email address
  • This email will include your order summary and transaction details
  • It serves as your official proof of purchase

If you do not receive your confirmation email within a few minutes:

  • Please check your spam or junk folder
  • Ensure that your email address was entered correctly
  • Contact our support team for assistance

6. Failed or Declined Transactions

If your payment is declined, we recommend the following steps:

  • Double-check your card details (card number, expiration date, and CVV)
  • Ensure that sufficient funds or credit are available
  • Verify that your card is authorized for online or international transactions
  • Contact your bank or card provider for further assistance

You may also try completing your purchase using an alternative payment method.

7. Fraud Prevention & Security Checks

To maintain a safe shopping environment, DIOMO actively monitors transactions for potential fraud.

We reserve the right to:

  • Cancel or place a hold on any order that appears suspicious
  • Request additional verification, such as identity confirmation or billing information
  • Refuse or cancel orders at our discretion if fraudulent activity is suspected

These measures are taken to protect both our customers and our business.

8. Billing Information

Customers are responsible for providing accurate and complete billing details when placing an order.

Failure to provide correct information may result in:

  • Delays in order processing
  • Payment authorization issues
  • Order cancellation

Please ensure that your billing details match those associated with your payment method.

9. Taxes & Additional Charges

Applicable sales taxes may be added to your order depending on your location and local tax regulations.

  • The final amount, including any taxes, will be clearly displayed at checkout before payment is completed
  • DIOMO does not control or determine additional bank-related charges such as foreign transaction fees

10. Changes to This Policy

DIOMO reserves the right to update or modify this Payment Policy at any time. Changes may reflect updates in legal requirements, payment methods, or business practices.

We encourage customers to review this page periodically to stay informed.

11. Contact Us

If you have any questions, concerns, or issues related to payments, please contact us:

Business Name: DIOMO
Phone: +1 (925) 778-2229
Email: support@diomo.store
Address: 1741 Contra Costa Blvd, Pleasant Hill, CA 94523, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)